We will be navigating intake referrals to walk in (other than crisis).
By September, we believe we will eliminate the wait list and in October activate the new system. This new system will provide service access within two weeks of referral.
Across Ontario the wait time for children’s mental health services has been an issue agencies have been challenged by with wait times ranging from several months to several years. Locally, the Phoenix Centre for Children and Families has had these same struggles and has made reducing wait time a priority.
Four years ago, with funding help from Canada Post, RBC and True Patriots Love, the Phoenix Centre was able to implement Walk-In Clinics across the county. This resulted in a reduction of wait times from an average of 6-8 months to an average of 3-4 months. “Although new investments are being made by the Ontario Government, we realize the solution has to include new ways of working, not just more money” says Greg Lubimiv, Executive Director of the Phoenix Centre. As a result the Phoenix Centre is planning a new Intake/Brief Services model that is designed to reduce wait times and provide more immediate service to children/youth and their families. Our aim with this new system is to schedule appointments within two weeks of the initial call for service. In order to achieve this, the Phoenix Centre will need to temporarily close intake services from July 2 – September 27, 2019 to prepare for the new and more efficient delivery and approach. Clients can still receive services at one of the 4 Walk-In clinics available please see the schedule. Crisis cases will receive immediate service as per the agency protocol.
THE PHOENIX CENTRE INTAKE PROCESS:
WE’RE HERE TO HELP!
Please contact the main centre at 613-735-2374. Long distance? Call us toll-free at 1-800-465-1870. A receptionist will be happy to direct your call or get you started with the intake process. We serve clients 17 years of age and under who live or attend school in Renfrew County.
PROVIDING YOUR CHILD’S INFORMATION
When you call the main office, an Admin Support Worker will ask you for your child’s information.
SCHEDULING AN INITIAL ASSESSMENT
The Admin Support Worker will schedule an appointment with an Intake Worker who will contact you to complete an initial assessment.
REFERRAL ASSIGNED TO AREA AND SERVICE/PROGRAM
Following the initial assessment, the Intake Worker will give your referral to the manager of your designated area, who will then assign your child a caseworker.
FIRST CONTACT/SESSION FROM CASE WORKER
The caseworker will follow up by calling you to arrange an appointment for your child.