INTAKE PROCESS

THE PHOENIX CENTRE INTAKE PROCESS:
WE’RE HERE TO HELP!

Please contact the main centre at 613-735-2374. Long distance? Call us toll-free at 1-800-465-1870. A receptionist will be happy to direct your call or get you started with the intake process. We serve clients 17 years of age and under who live or attend school in Renfrew County.

PROVIDING YOUR CHILD’S INFORMATION

When you call the main office, an Admin Support Worker will ask you for your child’s information.

SCHEDULING AN INITIAL ASSESSMENT

The Admin Support Worker will schedule an appointment with an Intake Worker who will contact you to complete an initial assessment.

REFERRAL ASSIGNED TO AREA AND SERVICE/PROGRAM

Following the initial assessment, the Intake Worker will give your referral to the manager of your designated area, who will then assign your child a caseworker.

FIRST CONTACT/SESSION FROM CASE WORKER

The caseworker will follow up by calling you to arrange an appointment for your child.