THE PHOENIX CENTRE INTAKE PROCESS:
WE’RE HERE TO HELP!
Please contact the main centre at 613-735-2374. Long distance? Call us toll-free at 1-800-465-1870. A receptionist will be happy to direct your call or get you started with the intake process. We serve clients 17 years of age and under who live or attend school in Renfrew County.
PROVIDING YOUR CHILD’S INFORMATION
When you call the main office, an Admin Support Worker will ask you for your child’s information.
COMPLETING THE INITIAL ASSESSMENT
The Admin Support Worker will transfer your call to an intake worker to complete an initial assessment. If an intake worker is unavailable at that time, the Admin Support Worker will have the intake worker call you at their earliest convenience.
REFERRAL ASSIGNED TO AREA AND SERVICE/PROGRAM
Following the initial assessment, the Intake Worker will offer you an initial appointment with a caseworker. You will be provided with the date, time, location and name of the caseworker you will be meeting with. Your initial appointment should be scheduled within two weeks of your call.