The Phoenix Centre for Children and Families is pleased to announce the successful launch of our new Intake/Brief Services model. The Phoenix Centre temporarily closed down their regular Intake services from July 1-September 30, 2019 to prepare for the new and more efficient system. Previously, there was often a 4-6 month waiting list for children and their families to have a first appointment. With the new Intake/Brief Services model, when someone calls for service the Admin Support Worker will ask for the child/youth’s information. The Admin Support person will then transfer the call to an Intake Worker to complete a brief initial assessment. If the Intake Worker is unavailable at that time, the Admin Support Worker will have the Intake Worker call back as soon as possible. Following the initial call, the Intake Worker will offer an appointment with a therapist scheduled within two weeks of the call. As usual, crisis cases will receive immediate service as per the agency protocol.
Deborah Woodfine, Clinical Director for The Phoenix Centre, and lead for the implementation of the new system has been delighted with the early results. “We are very thankful to the various service providers and the general public in Renfrew County for their patience and support of our moving into this new system,” Ms. Woodfine states. “Because of this we were able to engage in our new model with no wait list in our outpatient program.”
The outcome of the new system has been extremely positive to children/youth and their families in Renfrew County as they are receiving much more timely services. They are speaking to an Intake Worker almost immediately and receiving a first appointment within 2 weeks. As well, children, youth and/or their families will still be able to attend any of the Phoenix Centre’s four Walk-In clinics available in Petawawa, Pembroke, Renfrew and Arnprior – See Schedule.
Greg Lubimiv, Executive Director of The Phoenix Centre, states, “In Renfrew County the Moving on Mental Health Planning Table has been working hard to create a more effective, efficient and client centred system of mental health and addictions services. Our Intake/Brief Service model, is just one of the results of this focus and the community can look forward to many more improvements in the overall system in the coming year.”